Question 1

What if my clients don't want to pay upfront?

Accepted Answer

Clients who don't want to pay upfront are exactly the ones with the highest risk of not showing up. Upfront payment doesn't scare away good clients — it filters out problematic bookings.

Question 2

I'm afraid of seeming aggressive by asking for a deposit. What do I do?

Accepted Answer

You're not being aggressive — you're being professional. A clear policy is not an attack: it's a boundary. PmuGo applies the policy automatically, so you never have to argue about money.

Question 3

I already use another booking app, why switch?

Accepted Answer

A booking app organizes schedules. PmuGo protects revenue. The difference is mandatory deposits, medical screening, technical pigment CRM, and the touchup system — none of which a generic booking app solves.

Question 4

What happens if a client files a chargeback?

Accepted Answer

Before paying, the client accepts and signs your no-refund policy, and that receipt is attached to their payment as evidence. This gives you documented backing against disputes.

Question 5

How does the PMU Receptionist AI work?

Accepted Answer

It's an AI agent that books appointments 24/7, requires upfront payment, informs clients about services and aftercare, and resolves their questions before they decide to book — without you having to be on the phone.

Question 6

How much does PmuGo cost and is there a free trial?

Accepted Answer

PmuGo offers three plans: Solo at $19.99/month (with a 7-day free trial), Studio at $49.99/month, and Atelier at $99.99/month. The Solo plan includes 1 seat, 100 AI messages, 1 branch, and 50 emails per month.

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