Cancellation and Refund Policy
Last updated: January 15, 2025
This policy explains how the trial period, subscription cancellations and refunds work in PmuGo (“we”, “PmuGo”). It applies to Studios that purchase the platform by subscription.
1. 3-day trial period
PmuGo offers a free trial period of 3 days on all plans. During this period no charge is made to the Studio’s card or payment method.
When the 3-day trial ends, the subscription activates and the chosen plan starts being billed, unless the Studio cancels before the trial period ends.
2. 7-day refund
The Studio has 7 calendar days from the start of the payment period to request a full refund of the subscription. To exercise this right, it must request the refund in writing to support@pmugo.com within that period.
Refunds requested within the 7-day period will be processed within a maximum of 14 calendar days, paid back to the original payment method used for the purchase.
3. Subscription cancellation
The Studio may cancel its subscription at any time from the platform’s account settings section or by contacting support at support@pmugo.com.
Cancellation takes effect at the end of the current billing period. The Studio keeps access to the platform until the end of the period already paid for, with no additional charges.
After cancellation, the Studio will have 30 days to export its data before the account is deleted.
4. When a refund does NOT apply
No refunds will be issued in the following cases:
- Refund requests submitted after the 7-day period.
- Deposits and bookings paid by clients to reserve appointments: these are payments for non-refundable services under the Studio’s cancellation policy and the no-refund policy signed by the client when booking.
- Billing periods already completed, except as set out in section 2 of this policy.
- Misuse of the platform or breach of the Terms of Service.
5. Changes to this policy
PmuGo may update this Cancellation and Refund Policy at any time. Changes will be published on this page and, where they affect the Studio’s rights, notified with reasonable advance notice.
6. Contact
For any questions about cancellations or refunds, contact us at support@pmugo.com with the subject “Cancellation / Refund — PmuGo”. We reply within a maximum of 7 days.